5B Australia Pty Limited (ABN 51 167 318 023) and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our Privacy Policy, and it tells you how we collect, use, store and disclose your personal information in connection with your use of our products, services, websites and other interactions.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.

What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it includes information or an opinion (true or not, recorded in material form or not) that can be used to personally identify you. This may include your name, address, telephone number, email address and profession, occupation and other contact details. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

There may be instances in which the personal information that you provide to us or we collect is considered sensitive information under the Act. The Act defines “sensitive information” to mean personal information that includes information or an opinion about an individual’s racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations, sexual orientation or practices, criminal record, health or genetic information, or some aspects of biometric information. We only process, collect and manage sensitive information with your consent or if authorised by Law.

What Information do we collect and hold?

We may collect the following types of information:

• contact details: name, email, phone number, address;
• identity details: age or birth date, gender, occupation, profession, employer,
• transaction and payment details;
• information captured on security systems, including Closed Circuit Television (CCTV), access control systems and, where applicable, biometric information (such as facial recognition), which we collect and use for specific purposes such as maintaining site security and verifying identity for access to high-security locations. Where biometric information is collected, we will obtain your express consent where required by law and ensure such information is handled as sensitive information;
• information relating to your engagement with our products and services;
• vaccination status or records when required and authorised by law (eg. to ensure workplace health and safety);
• your employment-related information if you apply for a position with us;
• details of training programs you have participated in;
• any additional information relating to you that you provide to us through use of our websites, marketing automation tools, social media platforms and your engagement activities with us; and
• information required to comply with laws, the requests and directions of law enforcement authorities or court orders.

We may also collect de-identified information for analytics and service improvement, that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

5B uses closed-circuit television (CCTV) and other surveillance systems at its premises, including factory and warehouse locations, for legitimate business purposes.
These purposes include:

• maintaining the safety and security of employees, contractors and visitors;
• protecting 5B property and assets;
• monitoring operational activities and compliance with workplace policies; and
• investigating incidents or suspected misconduct.

CCTV systems may capture video footage of individuals in and around 5B premises. CCTV is not used in private areas such as bathrooms, change rooms or other areas where individuals would reasonably expect privacy.

Clear signage is displayed at relevant locations to notify individuals that CCTV is in operation.

CCTV footage may be accessed by authorised personnel and may be disclosed to third parties where reasonably necessary, including to law enforcement agencies, insurers, or professional advisers.

CCTV recordings are retained for a limited period (typically to fulfil the purposes for which it was collected or as required by law) unless required for investigation, legal, or regulatory purposes.

Individuals may request access to personal information contained in CCTV footage in accordance with this Privacy Policy, subject to any legal or practical limitations.

How do we collect your personal information?

We collect your personal information directly from you, including when you:

• access and use of our website, services and marketing tools;
• through engagement with us (virtually or face to face) at events, marketing activities or training;
• when you apply for a position with us;
• during the course of your employment with us;
• communicate with us in person, by phone, email or online;
• when you visit or attend our offices and premises;
• when you complete an application or purchase order; or
• when you complete forms, surveys or purchase orders.

We may also collect personal information from third parties including recruitment agents, credit reporting agencies, marketing agencies, other service providers and business partners.

If we receive unsolicited personal information, we will handle it in accordance with the Privacy Principles and destroy or de-identify it if not required for our functions.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions. We collect, hold, use and disclose your personal information for the following purposes:

• to provide and improve products and services to you and to send communications requested by you;
• to answer enquiries, complaints or requests and provide information or advice about existing and new products or services;
• for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of 5B Australia Pty Limited, its related bodies corporate, contractors or service providers;
• to provide your updated personal information to our related bodies corporate, contractors or service providers;
• to process and respond to any complaint made by you;
• if you are visiting or attending our premises, to protect the safety and security of our customers, staff, visitors and property (including controlling and facilitating access to and monitoring activities in secured premises and using our resources);
• to comply with legal and regulatory obligations; or
• if you have applied for a position with us, to evaluate your application;

Your personal information will not be shared, sold or disclosed other than as described in this privacy policy.

We may retain certain personal information of employees after their employment ends. We will only retain such personal information for as long as it is necessary and no longer than permitted by applicable law.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Retention periods vary depending on the type of information and may include:

• employee and employment-related records;
• customer and commercial transaction records;
• security and CCTV footage (typically retained for a limited period unless required for investigation); and
• marketing and website interaction data.

We take reasonable steps to securely destroy or de-identify personal information when it is no longer required.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, then:

• we may not be able to provide the requested products or services to you, either to the same standard or at all;
• we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions;
• we may be unable to tailor the content of our websites to your preferences, and your experience of our websites may not be as enjoyable or useful;
• we may be unable to comply with laws, the requests and directions of law enforcement authorities or court orders, especially if you are an employee of ours; or
• if you are applying for a position with us, we may be unable to consider your application for a position.

To whom may we disclose your information?

We may disclose your personal information to:

• our employees, related bodies corporate, contractors or service providers for the purposes of operation of our business or our website, fulfilling requests by you, and to otherwise provide products and services to you;
• service providers, suppliers, business partners and other third parties with whom we have commercial relationships, for business, insurance, cloud storage, marketing and related purposes;
• regulators, law enforcements and government agencies where required by law; and
• any organisation for any authorised purpose with your express consent.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).

Some recipients may be located overseas. Before disclosing overseas, we will take reasonable steps to ensure the recipient complies with privacy obligations substantially similar to the Australian Privacy Principles or obtain your consent.

Anonymity and pseudonymity

You may interact with us anonymously or by using a pseudonym (for example, making a general enquiry without providing your name) unless required to or authorised by or under an Australian law, court or tribunal or if it is impracticable for us to deal with you if you do not identify yourself.

Cookies

In some cases we may also collect your personal information through the use of cookies. When you access our website or use our online services, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

What we collect

Cookies may collect information such as:

• Your device type, operating system and browser;
• Your IP address and geolocation;
• Pages viewed, links clicked and time spent on our website;
• Referring website or search engine;
• Interactions with our emails or online advertising.

Some of this information may be personal information if it identifies you or makes you reasonably identifiable. Why we use cookies

We use cookies to:

• Operate and improve the functionality and security of the website;
• Measure and analyse website usage, performance and traffic patterns;
• Personalise your experience and remember your preferences;
• Deliver targeted advertising and marketing communications (where permitted by law and with your consent).

Third party cookies and overseas disclosure

We may allow third parties (such as Google Analytics, Meta and other advertising networks) to use cookies on our website to collect information analytics and targeted advertising purposes. These providers may store or process information overseas (including in the United States, European Union and other jurisdictions).

Direct marketing materials

We may send you direct marketing communications and information about our products, services and events that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, email and social media, in accordance with applicable laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

We do not provide your personal information to other organisations for the purposes of direct marketing.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us (see the details below). We will not charge a fee for making a request to access your personal information. We may charge a reasonable administrative fee for providing access where permitted by applicable law. In some jurisdictions, including the European Union, access requests are generally provided free of charge unless the request is manifestly unfounded or excessive.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us at compliance@5b.co and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. Any complaints should be directed to compliance@5b.com.au. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions. If we receive a response from you, we will assess it and advise if we have changed our view.

Do we disclose your personal information to anyone outside Australia?

We may disclose personal information to our related bodies corporate, third party suppliers, deployment or assembly partners and service providers located overseas for some of the purposes listed above. This includes:

• related bodies corporate located overseas, primarily the USA; and
• data hosting and other IT service providers.

We take reasonable steps to ensure that overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Data quality

We will take reasonable steps to correct personal information we collect, use or disclose, when satisfied that it is inaccurate, out-of-date up, incomplete, irrelevant or misleading for the purpose for which it is held.

Security

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

However, security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the extent permitted by law. Where required by law, we will notify you of any such loss, misuse or alteration of your personal information.

In the event of an eligible data breach, we will comply with our obligations under applicable data protection laws, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). This may include notifying affected individuals and the Office of the Australian Information Commissioner where required.

As our website is linked to the internet, and the internet is inherently insecure, we provide no assurance regarding the security of transmission of information you communicate to us online. Any personal information which you transmit to us online is at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website.

International privacy rights

If you are located outside Australia, including in the European Economic Area (EEA), United Kingdom or certain jurisdictions in the United States, you may have additional rights under applicable data protection laws.

Where applicable, these rights may include the right to:

• request access to, and correction of, your personal information;
• request deletion of your personal information;
• request restriction of processing of your personal information;
• object to processing of your personal information;
• request transfer of your personal information to another organisation (data portability); and
• withdraw consent where processing is based on consent.

We will handle such requests in accordance with applicable laws. Residents of certain jurisdictions in the United States may have additional rights under applicable privacy laws. We will handle such requests in accordance with those laws where applicable.

Where required, we process personal information based on lawful grounds, including consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

Contacting us

If you have any questions about this privacy policy or a complaint regarding the treatment of your personal information or a possible breach of your privacy, please use the contact link on our website or contact us at compliance@5b.co.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options for resolution. We will aim to ensure that your complaint is resolved in a timely manner.

If you are not satisfied with our response, you may lodge a complaint with the OAIC: www.oaic.gov.au or 1300 363 992.

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. Please review it regularly.

This privacy policy was last updated in June 2026.